Proline Service Assistant Manager
3.
8 South Windsor, CT South Windsor, CT Full-time Full-time $45,000 - $52,000 a year $45,000 - $52,000 a year 14 days ago 14 days ago 14 days ago Join our team as the Proline Service Assistant Manager, where you'll gain invaluable management skills and experience in a supportive role under the guidance of the General Manager.
Proline, part of HPC Foodservice, specializes in the installation, maintenance, and service of dispensing and commercial kitchen equipment.
This position offers a unique opportunity to assist with the management of our service department, focusing on commercial appliance repair and enhancing customer interactions.
You'll play a crucial role in supporting service operations, contributing to policy improvement, supporting sales strategies, aiming for sales targets, and working towards our strategic business plan goals.
This full-time, salaried role not only allows you to contribute to delivering exceptional customer service and building strong relationships with customers and third-party vendors but also helps in securing repeat business through effective support and service excellence.
By stepping into this role, you'll benefit from hands-on experience in leadership and operational management, equipping you with the skills necessary for a successful career in service management.
REPORTING RELATIONSHIPS The Service Assistant Manager assists and reports directly to the Assistant General Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in leading and coordinating the service department team to ensure efficient operations and high-quality customer service.
Support in managing customer service interactions, promptly addressing inquiries and resolving issues.
Help maintain and strengthen relationships with customers and third-party vendors to ensure satisfaction and loyalty.
Assist with documentation, work order closure, and field resource management.
Support in handling parts ordering, inventory tracking, and customer invoicing with accuracy and efficiency.
Aid in asset tagging, tracking, and reporting for operational integrity.
Aid in answering service calls and backup dispatch as needed.
Undertake tasks to support departmental and organizational goals as directed by the General Manager.
Qualifications Education:
High School diploma or equivalent; further education in business administration or a related field is preferred.
Experience:
Some experience in office or service management, particularly in a commercial appliance repair or similar technical service environment is beneficial.
Leadership experience is a plus.
Knowledge/Skills:
Solid understanding of business office management principles, with excellent customer service and verbal communication skills.
Ability to coordinate and multitask within a fast-paced, team-oriented setting.
Detail-oriented with a focus on accuracy.
Other:
Good computer skills are essential.
Familiarity with service management software and tools is advantageous.
MEASURES OF PERFORMANCE Performance will be evaluated based on effective support in managing the service department, contributing to team performance, achieving high customer satisfaction levels, and support in achieving sales and service goals.
Efficiency in operational tasks such as work order management, parts inventory, and customer invoicing, as well as the development of customer and vendor relationships, will also be key metrics.
Job Type:
Full-time Pay:
$45,000.
00 - $52,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Experience level:
1 year 2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to Relocate:
South Windsor, CT 06074:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 South Windsor, CT South Windsor, CT Full-time Full-time $45,000 - $52,000 a year $45,000 - $52,000 a year 14 days ago 14 days ago 14 days ago Join our team as the Proline Service Assistant Manager, where you'll gain invaluable management skills and experience in a supportive role under the guidance of the General Manager.
Proline, part of HPC Foodservice, specializes in the installation, maintenance, and service of dispensing and commercial kitchen equipment.
This position offers a unique opportunity to assist with the management of our service department, focusing on commercial appliance repair and enhancing customer interactions.
You'll play a crucial role in supporting service operations, contributing to policy improvement, supporting sales strategies, aiming for sales targets, and working towards our strategic business plan goals.
This full-time, salaried role not only allows you to contribute to delivering exceptional customer service and building strong relationships with customers and third-party vendors but also helps in securing repeat business through effective support and service excellence.
By stepping into this role, you'll benefit from hands-on experience in leadership and operational management, equipping you with the skills necessary for a successful career in service management.
REPORTING RELATIONSHIPS The Service Assistant Manager assists and reports directly to the Assistant General Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in leading and coordinating the service department team to ensure efficient operations and high-quality customer service.
Support in managing customer service interactions, promptly addressing inquiries and resolving issues.
Help maintain and strengthen relationships with customers and third-party vendors to ensure satisfaction and loyalty.
Assist with documentation, work order closure, and field resource management.
Support in handling parts ordering, inventory tracking, and customer invoicing with accuracy and efficiency.
Aid in asset tagging, tracking, and reporting for operational integrity.
Aid in answering service calls and backup dispatch as needed.
Undertake tasks to support departmental and organizational goals as directed by the General Manager.
Qualifications Education:
High School diploma or equivalent; further education in business administration or a related field is preferred.
Experience:
Some experience in office or service management, particularly in a commercial appliance repair or similar technical service environment is beneficial.
Leadership experience is a plus.
Knowledge/Skills:
Solid understanding of business office management principles, with excellent customer service and verbal communication skills.
Ability to coordinate and multitask within a fast-paced, team-oriented setting.
Detail-oriented with a focus on accuracy.
Other:
Good computer skills are essential.
Familiarity with service management software and tools is advantageous.
MEASURES OF PERFORMANCE Performance will be evaluated based on effective support in managing the service department, contributing to team performance, achieving high customer satisfaction levels, and support in achieving sales and service goals.
Efficiency in operational tasks such as work order management, parts inventory, and customer invoicing, as well as the development of customer and vendor relationships, will also be key metrics.
Job Type:
Full-time Pay:
$45,000.
00 - $52,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Experience level:
1 year 2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to Relocate:
South Windsor, CT 06074:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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